Archive for January, 2008
How customer service (good or bad) can kill your business
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I’ve done a lot of customer service in the past and I’ve seen some successful as well as bad customer service. The reality is that good or bad, customer service can kill your business.
Of course, you want to offer good service to your customers, no matter what business sector you’re in and it’s the correct way to go. In today’s world, people expect to be treated like loyal customers and they also expect to be answered in a courteous manner. That being said, you have to expect the same from your customers and most of them don’t actually understand that.
Too often you’ll have an extremely good customer service trying to do impossible things for a bad customer. Keep your best service for good customers
Don’t take this last statement wrong, I’m not saying you shouldn’t give good customer service to everyone, you have to. What I’m saying is that your business don’t want bad customers, bad customers will kill your business.
By giving excellent customer support and trying to give the impossible to them, they will come back because they know they can get what they want from you.
Let’s define what a bad customer is. A really good person can be a really bad customer: It’s two completely different things. I actually met a lot of persons that correspond to that description.
A bad customer is a time consuming person that doesn’t bring in revenue. They can be extremely polite and funny but they will suck all your energy for nothing. They’ll seem like good customers at first, but they will come back, unsatisfied for reasons you haven’t thought were possible before and also with unreasonable demands.
So, what to do? How do I avoid bad customers? It’s quite hard to avoid them and it depends a lot of your way of doing business. What you can do is avoid them to come back. Don’t accept exaggerated requests and let them know when it’s the case. They’ll go elsewhere where they can meet their demands.
Good customer service is smart customer service. Be smart when dealing with your customers, listen to them and give them what they deserve: Great customer service for smart customers. It’s a winning solution in the long term.
I think the “Customer is king” thing is now over. It should actually be “The smart customer is king”. There’s too many dumb customers, don’t let them ruin your business.
A late welcome!
Posted by: | CommentsOk, I’m sorry, I realized I started this blog without any introduction. Welcome to Daily Common Sense! The purpose of this blog is mainly to outlines the lack of the most basic common sense in this world. Trust me, it can’t be taken for granted. I’m sure it happened to you more than once at the grocery store, work, school, etc.: You had a “What the hell” moment. A moment where you just don’t realize what’s happening or you’re just completely shocked by the stupidity of the thing. Well, this happens to me all the time! I’m some sort of a magnet for that kind of stories and people are always looking forward to my stories. I’ve done a lot of customer service in the past as part of my students job and I completely lost faith in common sense at that moment. I’ve already posted a couple of articles so have a quick look and stay tuned for more fairly soon!
Interview with Al Bielek…About Mars visit
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I don’t want to look like I’m an alien/prophecies fan or something like that. It’s just that for my previous post I had to do quite a lot of research on the subject and I found an awesome interview. It is definitely one of the funniest thing I’ve read recently. In fact I couldn’t laugh, I was just shocked. The interview is with Al Bielek who is supposed to be a survivor of the Philadelphia Experiment/Montauk project. Just to put you in context, it is a highly contested secret military project that took place in US soil. They apparently built a time tunnel by being able to bend light which would allow them to teleport people to planet Mars. Anyway, you can do your own research on “Montauk” and “Philadelphia Experiment” project to draw your own conclusions. My goal here is to give you the juicy bits of information about the interview with Al Bielek!
SS: Regarding your experience on Mars you walked through the time tunnel, you take a step and
you’re on Mars: What did you see?AB: Well I was not on the surface of Mars. We were in the underground.
Ok, so they were able to get teleported not only on the surface, but directly underground. Why bother finding your way in when they can simply “put” you there? Is it just me or that thing happened like 40 years ago and I don’t feel any technology advance from that? I can see a lot of applications…
Be prepared, the next statement is quite shocking:
So they sent us and we went up there in the underground. [Using the Montauk Time-Space "Tunnel" device, developed as a result of the Philadelphia Experiment. (See Scribe issues 9,13 and 14.)] There was a problem with light. We had to take lighting with us at the time. Lateron, if I remember, we found some of their light sources and turned those on. We found eventually that the last remnants of the Martians, if you wish to call them that, died in the underground between 10 and 20,000 years ago by estimate, and they left everything they had of their civilization underground. We found enormous amounts of statuary which appeared to be religious.
Ok, so they found the last remnants of the Martians (…), who died 20,000 years ago and they turned on their light sources? Please.
They also melted down the polar caps. The rumors are that they used a hydrogen bomb or two for that. I don’t know if that’s true. But they did melt down a lot of the polar ice so they would have some water. It’s still sparse but they have it.
That is plain ridiculous, no comments here!
SS: The lighting that you mentioned. What was that like?
AB: Unknown form of illumination, after we found out how to turn it on. Some of the power generators are still working. After we turned on the underground lighting we had no lack of light
They “bended” light to be able to build a time tunnel teleportation machine and got to Mars. Unknown source of illumination? Common, the guy’s bending light, I’m sure he can figure everything about light.
SS: Who runs the shuttle?
AB: Presumably the Alpha Centauri Government, but I don’t know. But it’s on a regular basis twice a week. The landing point I have no idea where it is. Of course they guard it secret.
SS: What is their body form like?
AB: Alpha Centauri? Like humans, exactly the same. There’s a much lower population on their planet. They’re not overpopulated. They’re an advanced civilization, a little ahead of us - not a great deal, but somewhat ahead of us.
That’s mostly where I stopped my reading, the fun was going away. I mean, the guy is talking so seriously about these things.
And finally, because this is getting long, here’s the big winner, the juiciest quote of all:
C is the speed of light, to the 8th power. That’s so fast they can literally communicate clear across our galaxy with nothing more than a phase shifter. There is essentially no delay. With the C’ system there was a delay so they went to the 8th. 50,000 light-years across our galaxy and they can do it in a fraction of a second.
Now I know a lot of people that are screwed if relativity is false!
Read the full article there: Complete interview
The truth about 2012
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You might have heard about 2012 and the end of the world. Well, I’ve recently put a website online called 2012 Explained to try to inform people of this other life nonsense. In brief, for people not familiar with the concept, the Mayan Long Count Calendar is ending on December 21 2012 and this is what they call the end of the Great Cycle. I felt so bad about all the false information and the fear propaganda being made around this event that I felt the need to create a website and make this all clear.
It is believed that on that date, the world will either ends or dramatic changes will take place. The possibilities are that there will be an increase of flood, volcanoes eruptions, earthquakes, a comet hitting earth and a magnetic poles shift. I explain on the website how this is all totally nonsense, that the end of the Great Cycle is considered by the Mayas as a celebration day and not as a doomsday and that it would be impossible for them to predict such event.
Also, Nostradamus apparently predicted that a comet will hit earth in 2012 causing major chaos on the planet. Again, I think it is fairly objective to say that Nostradamus can’t be trusted. Everyone can be a Nostradamus and it’s in fact fairly easy. Simply write vague enough statements/predictions with no dates about terrible events and once a terrible event occurred, you can probably make a link between your predictions and that event. I found a very nice article dating from 1984 about Nostradamus predicting the end of the world in the 1990’s and I think you can all draw your own conclusions! Here’s the article: 1990’s End of the world.
One last thing I explain on the website is that the only rational possibility is a magnetic pole shift. A magnetic poles shift is essentially the North pole and the South pole swapping places. It has happened some 780,000 years ago and many believe that we are overdue for another one. To be more precise, some believe it will happen in 2012 exactly. The NASA has confirmed a pole shift in the near future is a possibility, but no one knows! It’s not something you can predict. It is generally agreed that a pole shift could disrupt our planet. This would affect everything ranging from telecommunications to animals and humans. There’s only one thing you have to consider that may people intentionally forget to mention : A poles shift takes 5,000 years to complete! I’m pretty sure you won’t be here anymore. In the beginning of a pole shift, we might face temporary problems with cell phones, GPS, etc. but nothing close to the end of the world!
I won’t explain the whole thing in detail as I’ve created a website for that purpose: 2012 Explained.


Another common sense classic. This story didn’t happen to me, but to one of my friend. She had to go to the mall and when driving there, she saw a man laying on the ground and he wasn’t moving at all! Surely, this can be a homeless but there’s still a possibility that he needs help. She saw a police car on the other side of the street so she decided the best way to help him fast is to alert the police there directly and they’ll take care of him, and I also think it was the best way. She knocked on the police’s car window and said: